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Data Tells and Stories Sell

14 February 2017 @ 10:40 pm

Early in my career, I worked in the plastics industry as a process and product development engineer. At the time, I had a degree in chemical engineering, and I had just completed service as a nuclear engineering officer in the U.S. Navy. I had a pretty good technical background, and I knew almost no… 
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Emotions are the Greatest Barrier to Change

1 April 2015 @ 1:48 am

I often say that facts dictate the need for change and emotions create the barrier to it. The issue of understanding and addressing the emotional factors that slow change efforts – both organizational and personal – appears in many ways across the landscape of change management and behavior cha… 
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Three Ways to Deal with an Angry Person

25 November 2014 @ 4:59 pm

How do you like dealing with an angry person? If you’re like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping others “back off the edge,” most people feel at least a little bit nervous or apprehensive ab… 
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Three Communication Strategies Guaranteed to Irritate Others

25 November 2014 @ 1:56 am

In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – particularly if the idea is communicated during a conflict conversation. I can, however, ident… 
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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

5 September 2014 @ 8:58 pm

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other […]… 
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You Have to Have a Goal to Achieve a Goal

5 September 2014 @ 1:43 am

One January day about  thirteen years ago, I stepped on the scales in my bathroom, and I did not like the feedback I received. I was at the highest weight I had ever been in my life. My clothes were starting to get a bit tight, and I was feeling uncomfortable in them. That day, […]… 
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A Collection of Conflict Resolution Quotes

1 July 2014 @ 3:37 am

I love quotes. They often capture big concepts in only a few words. They give me “thought anchors” to help me collect and focus my thoughts. This is a quick video I put together to capture some great conflict resolution quotes that help and inspire me. I hope it stimulates your thinking … 
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The Leadership Secret to Getting More Done

2 April 2014 @ 2:18 am

One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. In most c… 
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New Supervisor Skills – People Must Feel Empowered to Act Empowered

24 February 2014 @ 1:30 pm

Empowerment is a great thing. Empowered employees show greater commitment, stay more engaged, and create better results. Empowered employees take more initiative and get more done than employees who work in a fear-based, command-and-control environment. As a new supervisor, you hear and read about t… 
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Six Questions to Ask for Successful Collaboration

25 November 2013 @ 3:01 pm

The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. This individual ability to solve problems, applied in a team environment, can become a weakness as the new leader pushes strongly for a solution… 
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