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Why you should never try to beat or fool the DISC Assessment

10 July 2018 @ 6:34 pm

One question I often get when I’m discussing use of the DISC assessment and profile report is this: “Can you fool (or beat) the DISC assessment?” The short answer to that question is: Yes, you can “beat” the DISC assessment. The question I would ask in response is: While you … 
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The DISC Test is an Assessment, It’s not a Test

6 July 2018 @ 5:30 pm

When I hear people talk about the DISC Assessment, I often hear them say things like: “Hey, how’d you come out on that test?” I really don’t like that type of reference to the DISC model. While I understand the question, it makes me cringe a little bit because it’s not really an accurate… 
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Data Tells and Stories Sell

14 February 2017 @ 10:40 pm

Early in my career, I worked in the plastics industry as a process and product development engineer. At the time, I had a degree in chemical engineering, and I had just completed service as a nuclear engineering officer in the U.S. Navy. I had a pretty good technical background, and I knew almost no… 
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Emotions are the Greatest Barrier to Change

1 April 2015 @ 1:48 am

I often say that facts dictate the need for change and emotions create the barrier to it. The issue of understanding and addressing the emotional factors that slow change efforts – both organizational and personal – appears in many ways across the landscape of change management and behavior cha… 
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Three Ways to Deal with an Angry Person

25 November 2014 @ 4:59 pm

How do you like dealing with an angry person? If you’re like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping others “back off the edge,” most people feel at least a little bit nervous or apprehensive about [.… 
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Three Communication Strategies Guaranteed to Irritate Others

25 November 2014 @ 1:56 am

In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – particularly if the idea is communicated during a conflict conversation. I can, however, ident… 
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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

5 September 2014 @ 8:58 pm

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other […]… 
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You Have to Have a Goal to Achieve a Goal

5 September 2014 @ 1:43 am

One January day about  thirteen years ago, I stepped on the scales in my bathroom, and I did not like the feedback I received. I was at the highest weight I had ever been in my life. My clothes were starting to get a bit tight, and I was feeling uncomfortable in them. That day, […]… 
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A Collection of Conflict Resolution Quotes

1 July 2014 @ 3:37 am

I love quotes. They often capture big concepts in only a few words. They give me “thought anchors” to help me collect and focus my thoughts. This is a quick video I put together to capture some great conflict resolution quotes that help and inspire me. I hope it stimulates your thinking … 
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The Leadership Secret to Getting More Done

2 April 2014 @ 2:18 am

One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. In most c… 
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