My Other Blog
Change Management Lessons: Surprise Breeds Inaction
7 May 2012 @ 1:27 am
Life lessons sometimes hit me in a delayed fashion. Reflecting on two experiences in my life – separated by about two years – reminded me of a valuable lesson for leaders of organizations facing change. Situation Number One: About two years ago, I was walking through a convention center with my …
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Bad Boss Scenario: You Should Have Known Better #1
3 April 2012 @ 4:08 pm
I’m experimenting a bit with video shorts to illustrate situations I have observed in my personal experience or heard about in my work with clients and workshop participants. I’m hoping that short videos can help to convey ideas and illustrate concepts in a fun, humorous, and effective w…
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Using the DISC Model: Four Steps to Success with Others
1 April 2012 @ 2:49 am
The video pretty much says it all for this post. It quickly gives you four steps for applying the DISC model for success with others. In a nutshell, the four steps are… Understand the DISC model Understand your style (where you fit in the model). Understand the other person’s style (wher…
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People are a Package Deal
29 February 2012 @ 3:11 am
Nearly everyone irritates me to some extent. Even the people close to me — my wife, my kids, my friends, and my professional colleagues — irritate me from time to time. All of them have body gestures, word choices, and tones that get under my skin because I see them as rude, impatient, inconside…
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Four Ways to Improve Your Communication
2 February 2012 @ 7:38 pm
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill spectrum, you find that great leaders — like Abraham Lincoln, Winston Churchill, Martin Luther King, …
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Five Secrets for More Persuasive Writing
24 January 2012 @ 7:34 pm
Have you ever read a dry, boring email, blog post, letter, or proposal? If you have, you know how dreadfully non-persuasive they can be. You also know how easy it is to miss the message the author attempted to convey. If you want to have your message read and acted upon, here are five tips –…
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Three Things to Consider Before You Start Writing
21 November 2011 @ 6:51 pm
Ignore these critical considerations when you write, and you could invite a communication disaster. Written messages just might be the most dangerous form of communication. There are so many ways that they can go wrong and lead to miscommunication. If you have ever written a message that someone els…
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Six Questions to Make Sure You Have Communicated Effectively
17 November 2011 @ 6:13 pm
The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite that easy. In reality, the process for spoken communication goes like this: You get a picture in your …
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Five Questions to Make Sure that You Understand Others Correctly
14 November 2011 @ 8:33 pm
Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their statement or request? So far, everyone I have asked this question in a face-to-face conversation…
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Three Critical Factors to Consider Before You Choose a Communication Technique
10 November 2011 @ 5:53 pm
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to include them in your thinking, could lead to a failed communication. Proper consideration of these thre…
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